Structure expertise to make your teams more autonomous
Two 8-hour bootcamps over 4 weeks, built from real industrial programmes, to better manage and analyse support.
Remote or on site, in English or French.
Training
Integrated Product Support Management
- Objective
- Help teams manage support as a performance system, linking requirements, data, decisions, metrics and operational use.
- Format
- 8h bootcamp over 4 weeks, 4 two-hour sessions.
- Remote or on site, in English or French.
- Price
- €1,200 excl. VAT / participant
Programme
- 1
Session 1
IPS foundations and the role of the support programme
- Support concept, integrated support system, stakeholders and contract.
- The S-Series as the overall support framework.
- Supportability, product performance and operational performance.
- 2
Session 2
Governance, scoping and programme decisions
- Living IPS Program Plan, guidance conference, product baseline.
- Milestones, dependencies, metrics and allocation of objectives.
- Choosing an IPS strategy by lifecycle phase, contract and maturity.
- 3
Session 3
Data, digital continuity and interoperability
- Steering IPS data, data quality, master data and metadata.
- Support data repository, data architecture and business exchanges.
- Tailoring, business rules and using standards without being ruled by compliance.
- 4
Session 4
In-service support performance
- Actionable metrics, operational availability and root causes.
- Lessons learned, in-service transition, obsolescence and configuration.
- Building an action plan to improve support management.
“The training helped the team see ILS as a performance system, not just a series of deliverables. The discussions were very concrete: data, decisions, metrics, responsibilities and operational use. We left with a clearer view of what to manage and why.”
Training
Support Analysis with S3000L
- Objective
- Understand how to use S3000L to structure support analysis, steer decisions and produce usable data for the support system.
- Format
- 8h bootcamp over 4 weeks, 4 two-hour sessions.
- Remote or on site, in English or French.
- Price
- €1,200 excl. VAT / participant
Programme
- 1
Session 1
S3000L foundations and LSA scoping
- The role of support analysis and the common LSA framework.
- LSA Program Plan, early LSA strategy and S3000L tailoring.
- Iterative LSA reviews and decision steering.
- 2
Session 2
Analysis scope, product structure and configuration
- Candidate Item List, selecting analysed items and maintenance levels.
- Product structure, breakdown elements, EBOM/SBOM and support traceability.
- Effects of product changes on support analysis.
- 3
Session 3
Support analyses and influence on design
- Early LSA influence, availability, testability and maintainability.
- Human factors, supplier requirements and support standardisation.
- Corrective maintenance, failure modes, troubleshooting and No Fault Found.
- 4
Session 4
LSA data and operational use
- Useful LSA data, trigger statuses and related decisions.
- Operational and customer requirements, CRD and the link with IPS.
- Building an S3000L analysis grid applicable to a real case.
“Helium made S3000L far more accessible for our teams. The training went beyond the standard itself: it showed how to use support analysis to structure decisions, steer the data to produce and avoid a purely documentary approach.”
Let's talk about your project
A 30-minute conversation is enough to understand your context and find the right starting point.
Talk about your project