Master operations with an optimised support system
Helium helps ILS managers structure their data, processes and decisions to improve product support performance.
The problems we address
- 1Your ILS data is scattered across files, deliverables and individual expertise.
- 2Teams lose time finding, consolidating or interpreting information.
- 3Standards and processes are hard to turn into usable tools.
- 4Support decisions rely on incomplete or hard-to-use information.
- 5IT or S-Series transformations need stronger upfront scoping.
Promised result
A clear support data repository, workable processes and a concrete path to a better-performing support system.
Experience drawn from past industrial programmes.
Our offers to move from uncertainty to a clear system
Diagnostic workshop
Identify the priority blockers in your data, processes or usage.
What's included
- ✓2-hour workshop, remote or on site
- ✓Diagnosis of your most urgent topic
- ✓Reusable process sheet delivered within 5 days
“The workshop put simple words on a problem we had been carrying for a long time: our support data existed, but it wasn't usable for decision-making. Helium helped us separate data, process and usage blockers, then prioritise the most useful actions.”
Training
Help your teams manage support as a performance system.
Integrated Product Support Management training
Manage support as a performance system, linking requirements, data, decisions and metrics.
€1,200 excl. VAT / participant · 8h bootcamp over 4 weeks
Support Analysis with S3000L training
Use S3000L to structure support analysis, steer decisions and produce usable data.
€1,200 excl. VAT / participant · 8h bootcamp over 4 weeks
“The training helped the team see ILS as a performance system, not just a series of deliverables. The discussions were very concrete: data, decisions, metrics, responsibilities and operational use. We left with a clearer view of what to manage and why.”
“Helium made S3000L far more accessible for our teams. The training went beyond the standard itself: it showed how to use support analysis to structure decisions, steer the data to produce and avoid a purely documentary approach.”
ellipse
Proof that we can turn a complex business need into a usable application.
What's included
- ✓Off-the-shelf software, configured for your context
- ✓Deployed in 2 weeks
- ✓No S-Series expertise needed to get started
“ellipse gave us a concrete example of what a complex support need can become once it is turned into a business tool. It isn't just an interface: it's a simpler way to make information usable by the teams.”
Custom business application
Equip your support data repository, support management or data checks.
What's included
- ✓Product scoping and prioritisation
- ✓Design and development
- ✓Deployment to the teams
- ✓User feedback loop
“Helium quickly understood our support constraints: a scattered data repository, specific business rules, data that was hard to consolidate. The application we built with them made our management more reliable and the information far more accessible to ILS project managers and engineers.”
With our partners
With Armtek, we connect the support data repository to in-service lifecycle data: technical events, field measurements and maintainer feedback.
Armtek
In-service lifecycle platform, field data capture and operational use of support data.
Let's talk about your project
If your support data exists but stays hard to use, let's talk.
Talk about your project