HeliumHelium
FAQ

Frequently asked questions

Answers to the questions we hear most often.

Which sectors do you work in?

We work across industrial sectors: aerospace, defence, energy, automotive, naval, mechanical engineering and metallurgy, and manufacturing processes. If you have strong business expertise and a pain point to turn into a tool, let's talk.

Am I committing to anything by taking the diagnostic workshop?

No. The workshop is a starting point. You leave with a diagnosis and a process sheet on your most urgent topic. If you want to go further, we talk about it. If not, the deliverable is yours.

How does the workshop work?

2 hours, remote or on site. We start from your actual context. By the end, you know which topic is most urgent to unblock and how. You receive a reusable process sheet within 5 days.

When can work start?

For training and the deployment of our off-the-shelf solutions, we commit to starting as soon as possible, no later than two weeks after your request. Training sessions are scheduled around your teams' calendars. The start date for a custom application is agreed during our first discussions.

Does Helium work remotely or on site?

Both. The workshop and training take place remotely or on site, as you prefer. Custom development alternates workshops, on site when useful, with remote delivery cycles.

What happens after the workshop if we want to go further?

The diagnosis identifies the next steps. If training, ellipse or custom development makes sense, we discuss it with clear scoping and a quote. No obligation.

Is the support in French or English?

Both. Helium works in French or English depending on your context.

What is the difference between ellipse and a custom solution?

ellipse is off-the-shelf software: configured for your context, deployed in 2 weeks. Custom work is designed when your needs aren't covered by an existing product, in 8 weeks.

How does payment work?

Diagnostic workshop: payment on order. Other services: 50% deposit on order, balance at 30 days. Custom work: milestone payments.

Let's talk about your project

A 30-minute conversation is enough to understand your context and find the right starting point.

Talk about your project