Your support management, clearer, connected and actionable
Know what to tackle now to secure the next support milestone. ellipse links deliverables, requirements, assumptions, dependencies and decisions in one simple steering view.
- Off-the-shelf software, configured for your context
- Deployed in 2 weeks
- Priced on quote
The problem it solves
ILS/IPS deliverables exist, customer requirements exist, domain leads are working. But nobody has a simple view of what really drives progress: dependencies between deliverables, support assumptions, open decisions, milestones and compliance points to secure.
- !Deliverables are tracked as a list, when they form a system of dependencies.
- !How well deliverables actually cover customer requirements stays unclear.
- !Pain points are discovered too late before a milestone.
What ellipse does
Your priorities, per support domain
The Priorities view shows the 3 most important actions and the 3 most important decisions for each support domain. Programme reviews focus on trade-offs, not on collecting information.
Deliverable progress against milestones
Status per domain and overall, progress against the target and open decisions. Domain leads update their progress and the overall view consolidates.
What's left to secure
Requirements, assumptions and decisions: their status and how deliverables cover them, so you don't find out too late that a deliverable depended on an open decision.
Who is it for?
ellipse is designed for support managers at tier-1 suppliers, equipment manufacturers and suppliers bound by customer requirements, on a new or ongoing programme.
- ✓Support managers and ILS managers
- ✓Support domain leads
- ✓New support teams, or teams scattered across files and meetings
No need to know the S-Series standards: ellipse asks the right business questions and structures the answers.
“Until now, coordinating my team always meant producing multiple Excel tracking files and holding progress meetings with each domain lead, up to several times a week.
With ellipse, we have all saved at least half an hour every day. We can finally talk about business questions, not just figures and actions to report. We know where the blockers are.”
Let's talk about your project
A 30-minute conversation is enough to understand your context and find the right starting point.
Talk about your project